Outsourcing with ProcessFlows – Intuitive Business Intelligence

Outsourcing with ProcessFlows – Intuitive Business Intelligence


Let’s hear from Intuitive bi about the results. They got from hiring a dedicated outsource team with process flows Hi, my name is Roger Stocker and I’m one of the founders of intuitive bi We make business intelligence solutions Which we sell through a network of partners Now our partners have a choice of who they do business with and we have to deliver great customer Service at the same time as our business is expanding rapidly. Now to do this We need to invest in our support infrastructure But I know from experience that can be challenging to the day-to-day Operations of a company as invited by Chris Thompson to come and meet their managed services facilities in Sofia I quickly realized they really knew how to run a support desk could not only solve a problem for us But deliver a better service for our customers What made it really great was it was so easy to try, no big long term contract. No big commitment just get going We’ve got a dedicated team up and running within a month and they’re able to get the basics of running our support desk They quickly reduce the burden on my development team. They gave an enhanced experience for our customers This increased technical bandwidth also allowed us to grow a new revenue stream growing our managed services We’ve got a great team here led by Irena she’s supported by Petty who’s in charge of technical services and Dianna runs the helpdesk Fact I don’t even think of him as outsourced anymore. They’re part of our core team. They come to visit us in the UK They take part in companies strategy days. We invest time to come and see them out here in Sofia By spending this time together within 12 months the team have been integrated and work as one big partnership In fact it’s been so successful. We’re now going to place our first bit of product development out here in Sofia alongside support What I would say to you is, if you’re on the fence of whether to try outsource, my advice is to go engage with it We did and you’ll be amazed at the opportunities that it brings you You You

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